Frequently Asked Questions

Prices

All prices for products and shipping are displayed in Australian Dollars (AUD) and are inclusive of 10% GST. All prices are subject to change without notice.


Delivery

Registered Post

Our aim is to deliver your order as soon as possible. Orders will be dispatched within 1-4 business days however it may take longer during busy periods or if an item is out of stock. We deliver all online domestic orders Australia wide using Australia Registered Post. Orders are shipped from Melbourne, Australia via Australia Post for a flat rate of $9.95. For orders over $150 shipping is FREE (excluding large or bulky items). We also recommend signature on delivery for a flat rate of $12.95.

Express Post is available for $15.95.

Orders received prior to 2pm (AEST) Monday to Friday are typically dispatched the same day. Orders placed after this time will be shipped the following business day.

Delivery times are an estimate only. If your order is urgent, we cannot guarantee your delivery is processed in the time you require. Customers should allow additional delivery time to Western Australia, Northern Territory, Far North Queensland or a remote area and an additional 5 days delivery during peak periods such as Easter and Christmas and during busy periods such as a sale. For further details on postage to your area, please refer to Australia Post.

Express Post

We offer express postage via Australia Post Express Post Service. This service offers next business day delivery if you place your order by 2pm (aest). For further details on postage to your area, please refer to Australia Post.

International Post

For international orders please contact us for a shipping quote based on your selected items and destination. any applicable import taxes are also the responsibility of the importer.

Local Pick-up 

Local pick-up is available from Donvale Victoria, 3111 by appointment only. Please select local pick-up at checkout with your payment and your order will be processed. We will contact you to arrange a suitable time for collection.


Payment

We accept payment via Paypal Payment System. The Paypal Payment System has an encrypting facility for your security and allows you to order and pay instantly from your nominated bank account or with your credit card even if you do not have a Paypal account. An email confirmation will be sent from paypal to your nominated email account confirming your purchase on this website. Orders will not be dispatched until full payment has been received and cleared.


Returns/Exchanges/ Refund policy

One Magic Day is committed to customer satisfaction. In the unlikely event you receive an item that is faulty or damaged please notify us via email info@onemagicday.com.au within 14 days of your purchase so we can assist you. To be eligible for a refund or exchange your item must be unused and in the original packaging as you received it. Returns cannot be made without a photograph proving the damage. We do not offer refunds or exchanges for change of mind. Sale items are non-refundable. Refunds will be credited by the original method of payment (excluding shipping costs), the original shipping and handling charges are non-refundable.

 

One Magic Day takes no responsibility for goods damaged in transit or returns lost in transit once they have left our warehouse. Please contact Australia Post regarding the lost package or damage. Refunds may take up to 14 days to process.


Out of stock

If a product you have ordered is out of stock we will contact you via email and advise you when to expect the arrival of the out of stock item. 


Copywrite/ Intellectual Property

All content displayed on the One Magic Day website including the text, site design, logo, graphics and images are either the sole property of or used with permission and are protected by Australian and International Copywrite and Trademark laws. All rights are reserved. You may not reproduce, copy or transmit this site or any of it's content in any form or by any means without the prior written permission by One Magic Day. Any unauthorised use of the content may result in the violation of copywrite and trademark laws, the laws of privacy and publicity and communications regulations and statues and may subject you to criminal and civil penalties.